Returns & Exchanges

7-Day Returns · Product Exchange Only for Change of Mind

BRAHVI wants every customer to receive the correct garment in the promised condition and size. For eligible standard ready-to-wear Kameez Shalwar, a return or exchange request must be made within 7 calendar days of delivery.

Alternative Product Instead of Cash Refund

For change-of-mind, preferred colour/style, or size selection, cash refunds are not available. If a return is accepted, the customer may choose another available BRAHVI product as an exchange. The replacement is subject to stock availability, approval of the returned article and any applicable price difference, confirmed before dispatch.

Exchange Eligibility

• Request an exchange within 7 calendar days of delivery.
• The garment must be unworn, except for a careful fitting check, and must be unwashed and unaltered.
• Include the original labels and packaging where available.
• Exchange options depend on product availability. Do not send an item before receiving BRAHVI's return instructions.

Wrong, Damaged or Defective Articles

If BRAHVI delivers the wrong article, size or colour, or an item has a genuine manufacturing or stitching defect, contact us with the order number and photographs. We will assess the issue and arrange an appropriate correction, replacement or other remedy, including a refund where applicable law requires. This exchange-only preference does not restrict statutory consumer rights. BRAHVI covers reasonable return transport costs for verified errors caused by BRAHVI.

Customised Muatbar Orders

Made-to-measure Muatbar articles are stitched to individually agreed measurements and design instructions. Once production begins, change-of-mind exchange requests are generally not accepted. Defects or errors against the confirmed order will be reviewed for correction, alteration, replacement or another remedy as required by law.

Delivery and Exchange Charges

For a voluntary size, colour, style or change-of-mind exchange, the customer generally bears the return courier cost and the new delivery cost communicated in advance. BRAHVI bears reasonable transport charges when it confirms that the error was its own.

How to Request an Exchange

Contact BRAHVI within 7 calendar days of delivery, stating your order number, product name, requested alternative article and reason. Include photographs for any incorrect or defective item. We will confirm eligibility, available replacements and delivery instructions. Do not send an item to an unconfirmed return address.

WhatsApp: +92 330 2131234 · Email: wearbrahvi@gmail.com